Frequently Asked Questions

What are the shipping costs?
We are happy to offer free delivery within the United Kingdom.

Can I return my items?
Yes, items can be returned within 30 days of delivery. Please check our Return and Refund Policy for information.

I want to cancel my order. What should I do?
If you change your might and decide to cancel your order, please contact us as soon as possible at support@elysiawindmere.com. Once the order has been processed, we won't be able to cancel it anymore.

How long does it take to process and ship my order?
Processing typically takes 1 - 2 business days (Monday - Friday). Then you can expect your package to arrive in 5 - 7 business days (Monday - Friday). See our Shipping Policy for more details.

Business Information
Elysia Windmere is operated by Ozb Ecom, a company registered in the Netherlands.

Company number: 92585655
DUNS number: 494988028

Address:
Torenlaan 5 A
Bussum 1402 AT

E-mail: support@elysiawindmere.com

Phone: +447520643017

Contact Form: Click Here

Business Hours:
Monday - Friday, 9:00-17:00 GMT